Workforce Engagement Management
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Elevate your employee experience
Create a work environment that employees appreciate
Exceptional experiences are expected not only by customers but also by today's employees.
It's simple to create amazing employee experiences using workforce engagement management (WEM).
90%
Chief human-resource officers say that managers should engage more directly and deeply with their employees
McKinsey, 2021
21%
More profit is generated by teams with high levels of engagement
Forbes, 2019
74%
Actively disengaged employees are either actively looking for new employment or watching for openings
Gallup, 2021
Bring your company's employee engagement to new heights
Customer satisfaction grows when employees feel appreciated, motivated, and involved.
Overall working atmosphere, as well as business financial results, will improve.
Employee interactions are made easier and more personalised. Give your employees a single platform to manage their customer experience (CX), learning, and awards. Boost their involvement throughout their whole development process.
With native speech and text analytics, businesses can learn a lot. To identify crucial events, use transcription, sentiment analysis, and topic spot. Use this information to strengthen real-time interactions.
Without ever losing data, record every contact across networks. Access important Voice of the Customer (VOC) information, like trends, training courses, and worldwide compliance.
When demand increases, be sure you have the necessary support in place. Create accurate, adaptable timetables quickly using artificial intelligence (AI). Allow your industry leaders to concentrate on what really important.
Get the most out of your budgets and assets by optimising contact centre scheduling. Determine how many agents you'll need ahead of time - and make sure you're always prepared.
Performance metrics and scoreboards make it easier for employees to fulfil their goals. Deliver useful information and suggestions that are available in real-time.
All-in-one, easy to use and powered by AI
Deliver personalized employee experiences — all within a single contact centre solution
- Employee productivityEngaged staff are the foundation of a positive client experience. Identify the abilities that your teams will need to achieve your objectives and nurture them via coaching, development, and encouragement.
- Management of resourcesAt the correct moment, assign the right individual, with the right abilities, to the right task. Flexible and precise forecasting and scheduling are made possible by AI-powered resource management.
- Compliance and quality assuranceWith outstanding quality assurance tools, you can improve customer and employee experiences. Begin with gaining a better understanding of interactions. Algorithms may be used to increase operational efficiency, satisfy consumer expectations, and more.
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