Square Ai: WEM

Workforce Engagement Management

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Elevate your employee experience

Create a work environment that employees appreciate

Exceptional experiences are expected not only by customers but also by today's employees.

It's simple to create amazing employee experiences using workforce engagement management (WEM).

90%

Chief human-resource officers say that managers should engage more directly and deeply with their employees

McKinsey, 2021

21%

More profit is generated by teams with high levels of engagement

Forbes, 2019

74%

Actively disengaged employees are either actively looking for new employment or watching for openings

Gallup, 2021

Bring your company's employee engagement to new heights

Customer satisfaction grows when employees feel appreciated, motivated, and involved.

Overall working atmosphere, as well as business financial results, will improve.

Management of employee performance

Employee interactions are made easier and more personalised. Give your employees a single platform to manage their customer experience (CX), learning, and awards. Boost their involvement throughout their whole development process.

Text and speech analytics

With native speech and text analytics, businesses can learn a lot. To identify crucial events, use transcription, sentiment analysis, and topic spot. Use this information to strengthen real-time interactions.

Assurance and monitoring of quality

Without ever losing data, record every contact across networks. Access important Voice of the Customer (VOC) information, like trends, training courses, and worldwide compliance.

Forecasting and scheduling of the workforce

When demand increases, be sure you have the necessary support in place. Create accurate, adaptable timetables quickly using artificial intelligence (AI). Allow your industry leaders to concentrate on what really important.

Workforce planning for the long term

Get the most out of your budgets and assets by optimising contact centre scheduling. Determine how many agents you'll need ahead of time - and make sure you're always prepared.

Gamification

Performance metrics and scoreboards make it easier for employees to fulfil their goals. Deliver useful information and suggestions that are available in real-time.

All-in-one, easy to use and powered by AI

Deliver personalized employee experiences — all within a single contact centre solution

Employee productivity

Engaged staff are the foundation of a positive client experience. Identify the abilities that your teams will need to achieve your objectives and nurture them via coaching, development, and encouragement.

Management of resources

At the correct moment, assign the right individual, with the right abilities, to the right task. Flexible and precise forecasting and scheduling are made possible by AI-powered resource management.

Compliance and quality assurance

With outstanding quality assurance tools, you can improve customer and employee experiences. Begin with gaining a better understanding of interactions. Algorithms may be used to increase operational efficiency, satisfy consumer expectations, and more.

What people are saying

"Various supervisory and corporate rules force our company to record every single client encounter in its entirety. As a result, we'll need a system that can reliably capture interactions. We've been using Square Ai Interaction Recording since 2019, and there have been no lost recordings."
Samuel Wanderson
Head of Innovation at Vodafone
"Square Ai Workforce solution us with projections and capacity plans so that we can manage our staffing among our partners while also providing our agents with ideal scheduling."
Sarah Lewis
Product Lead at Monzo
“After implementing Square Ai solution, for the first time our company was operating like a true WFM team and contact centre. We could see things in real-time, program schedules, keep track of how agents were spending their time and gain visibility into metrics that were previously unavailable like shrinkage.”
Alex Lanski
Director of Internal Communications at Boots

Schedule a demo

Meet with our WEM specialist today and figure out how Square Ai can improve your business